Online Store Terms and Conditions

Terms of use of the www.aa24.lv online store.

These terms (hereinafter – the Terms) set out the rules for using the online store www.aa24.lv operated by SIA ML-SERVISS (hereinafter – the Seller), registration No. 40003353074, address: 66 Mazjumpravas Street, Riga, LV-1063, and also define the rights and obligations of users of the online store. Before using the www.aa24.lv online store, please read these Terms carefully.
Under these Terms, the Buyer is a natural or legal person who purchases goods through the www.aa24.lv online store.
If the Buyer places an order or makes a purchase in the www.aa24.lv online store, it is considered that a Distance Contract (hereinafter – the Contract) has been concluded between the Buyer and the Seller. The Contract comes into force from the moment the Buyer has placed an order in the www.aa24.lv online store and has received an order confirmation from the Seller by e-mail, i.e. when the confirmation becomes accessible to the person to whom it is addressed. The Contract remains in force until it has been fulfilled, i.e. until full payment for the ordered goods has been made and the goods have been handed over to the Buyer.

Goods and prices of goods.
The prices of goods in the www.aa24.lv online store are indicated in EUR, including value added tax. The offered prices are valid for the period specified next to the product. The cost of the delivery service is not included in the indicated price of the goods.
The Buyer has the right to choose the payment and delivery method for the goods. Depending on the selected delivery method, delivery charges apply. The Seller has the right to unilaterally change the assortment of goods and prices in the www.aa24.lv online store at any time. The price applicable to the Goods is the price indicated at the moment the order for the goods and service is placed. The price of the goods indicated in the www.aa24.lv online store may differ from the price of the same goods at the Seller’s physical points of sale.
The goods displayed in images in the www.aa24.lv online store may differ from the actual properties of the goods in terms of color, size, shape, or other parameters. Images are for informational purposes only.

Placing orders and payment.
Both unregistered and registered customers may order and purchase goods offered in the www.aa24.lv online store.
To purchase goods in the www.aa24.lv online store, the following steps must be taken:
select a product by clicking “Add to cart”;
after all selected goods have been placed in the cart, go to “cart”, check whether all required goods have been added and whether the quantities are correct, and then click “Proceed to checkout”;
choose the ordering method:
1) Without registration. Click on the order option. Then fill in all fields marked with a red asterisk, which are mandatory. Choose the delivery method and payment method. Then click “Place order”.
2) With registration. Tick “Register” and click “Continue order”. Then fill in your contact information; fields marked with a red asterisk are mandatory. After completing registration, an invitation to “Activate user” will be sent to the e-mail address you provided. Complete the activation. After that, log in to www.aa24.lv using your e-mail address and password and continue shopping.
By registering, you gain the following advantages:
When making purchases, you will not need to fill in your contact information each time;
You will be informed by www.aa24.lv about promotions, news, and other advantages.
You will be able to view your order history for a period of 3 months.
The Buyer may pay for the goods in cash upon collection at the merchant’s address: 66 Mazjumpravas Street, Riga, or by bank transfer. When paying by bank transfer, the Buyer must take into account bank transaction time, which may take up to 3 days. The goods are handed over to the customer only after the money has been received in the Seller’s specified bank account. The bank account number and details are indicated in the order confirmation received by e-mail.
The Seller has the right to refuse to sell goods ordered in the www.aa24.lv online store by informing the Buyer if:
the goods are not available in the Seller’s warehouse, or not available in the quantity ordered;
the price and parameters of the goods do not correspond to the actual information about the goods due to a technical system error;
the Buyer has not read the Terms.
An order is considered submitted when payment has been made.
The order is considered binding on the Buyer and the Seller from the moment the Buyer has placed the order and has received confirmation from the Seller by e-mail. The order and its confirmation of receipt are considered received when the person to whom they are addressed is able to access them.
The Buyer is obliged to check the information and data indicated in the order. In the event of discrepancies in the information, the Buyer shall inform the Seller using the e-mail address: info@aa24.lv@mlserviss.lv The Buyer may save or print the order and its confirmation of receipt.

Delivery of goods.
The Buyer may receive the goods ordered in the www.aa24.lv online store at the “ML-Serviss” point of sale at 66 Mazjumpravas Street, Riga, during working hours, or, if the Buyer has indicated another delivery address in the order, the goods shall be delivered to the address specified by the Buyer for an additional fee at a time agreed by the parties.
Delivery costs to an address other than the Seller’s point of sale are determined according to the tariffs of the carrier engaged by the Seller. When ordering goods, the Buyer has the right to ознакомиться with these tariffs. Delivery costs for non-standard size goods are agreed in advance between the Seller and the Buyer.
Within three (3) business days after the Seller has received payment for the ordered goods, the Seller prepares the goods for handover to the Buyer. When the goods are ready for collection or delivery, the Seller informs the Buyer by sending a notice to the Buyer’s e-mail and/or phone number.
The Buyer must collect the goods from the “ML-Serviss” point of sale within seven (7) days from the date the Seller sent the notice that the goods are available for collection.
If the Buyer does not collect the goods within the period specified in the previous sentence, it is considered that the Buyer has breached the terms of the Contract. In such case, the Seller has the right to unilaterally withdraw from the Contract and may refund the amount paid by the Buyer for the goods, deducting any additional expenses incurred by the Seller.
The order is considered fulfilled when the goods have been handed over to the Buyer and the Buyer has signed a document (invoice, delivery note, transport delivery document, or similar) confirming receipt of the goods.
If the Buyer wishes to cancel the order or make changes to it, this may be done until the order is being prepared for handover to the Buyer. In such case, the Buyer must contact the Seller by e-mail at: info@aa24.lv, stating the specific order date and number, as well as the requested changes or the wish to cancel the order.
The Seller reserves the right not to process the order if the Seller is unable to contact the Buyer by the phone number or e-mail provided by the Buyer.
The goods will be handed over only to the person who placed the order; therefore, proof of identity may be requested upon collection of the goods. Otherwise, the order will not be handed over.
If the delivery provider cannot meet the Buyer at the address specified in the order, the delivery fee paid, if any, will not be refunded.
The Buyer is responsible for providing accurate and complete information. If repeated delivery or delivery to another address is required, an additional fee may be charged for this service.

Product warranty.
Goods offered in the www.aa24.lv online store are covered by the manufacturer’s warranty.
All goods sold by the Seller, when purchased by a Buyer who is a consumer, are covered by the manufacturer’s warranty in accordance with the procedure provided by the laws and regulations of the Republic of Latvia, provided that the product instructions for use are followed. For legal entities, the warranty provided is the one established by the Seller or manufacturer.
When submitting goods for warranty repair, the Buyer must attach to the goods the warranty certificate issued by the Seller, the purchase receipt or delivery note, indicating the defect of the goods or how it manifests itself. A warranty document is valid only if the product data, date of sale, warranty period, clearly visible Seller’s stamp, and the signatures of the Seller and Buyer are correctly and clearly indicated and visible in it. It is prohibited to make any changes, deletions, or overwriting in the warranty certificate, otherwise the warranty document shall be deemed invalid.
To receive manufacturer warranty service, the Buyer must deliver the goods to the service center indicated in the warranty card or to the “ML-SERVISS” point of sale at 66 Mazjumpravas Street, Riga. Warranty terms do not provide for replacement of goods during the warranty repair period.
Expenses related to the transportation of the goods shall be borne by the Buyer. The warranty is valid in accordance with the terms specified by the manufacturer in the warranty conditions for the product.
If the Buyer is a consumer within the meaning of the Consumer Rights Protection Law, the Buyer has the right to submit a claim to the Seller regarding non-conformity of the goods with the terms of the contract within the procedure and time limits provided in the Consumer Rights Protection Law.
Free warranty repair is not provided if the damage to the equipment has resulted from use not compliant with the manufacturer’s instructions, or if elimination of other defects is required that are not covered by the manufacturer’s warranty repair and have arisen due to the Buyer’s fault.
Warranty obligations do not apply to defects caused by wear and tear, intentional damage, negligence, unsuitable operating conditions, failure to retain proof of purchase documentation, damaged or removed information on the manufacturer’s label, mechanical damage, damage caused by natural disasters, fire, household factors, accidental external factors, liquid, dust, or foreign objects, damage caused by increased or improper supply voltage, opening, repair, or modification of the goods in a service center not authorized by the Seller or manufacturer, or damage caused by the use of non-standard and/or low-quality consumables, spare parts, components, or accessories, or failure to follow the instructions for use, and similar cases.
The warranty does not apply to consumables, accessory sets, or accessories.
In cases where warranty service is not valid but the Buyer refuses paid repair, the Buyer must cover diagnostic costs, and the Buyer receives the Service Center’s conclusion regarding the defects identified. If the Buyer agrees to paid repair, diagnostic costs do not need to be covered.

Right of withdrawal.
A Buyer who is a consumer according to the definition set out in the Consumer Rights Protection Law may exercise the right of withdrawal and, within fourteen (14) days, withdraw from the goods purchased in the www.aa24.lv online store and return them to the Seller.
The withdrawal period is counted from the day when the Buyer or a third party other than the carrier and indicated by the Buyer as the recipient of the goods has acquired possession of the goods.
The Buyer must inform the Seller of the decision to withdraw from the Contract before the withdrawal period expires by using the standard withdrawal form. The electronically completed withdrawal form may be sent by the Buyer to the e-mail address: info@aa24.lv@mlserviss.lv or submitted at the Seller’s point of sale.
In accordance with the right of withdrawal, the Consumer may return the goods within 14 days from the date of purchase without giving a reason for the return.
Within 14 (fourteen) days from the day on which the Seller has received the Buyer’s notice of the decision to withdraw from the Contract and after receiving the returned goods, the Seller shall refund to the Buyer the amount paid for the goods. The Seller shall make the refund using the same means of payment that the Buyer used, unless the Buyer and the Seller have agreed otherwise.
The Seller is entitled to withhold the refund until the Seller has received the goods or the Buyer has provided proof that the goods have been sent back.
If the Buyer has expressly chosen a delivery method other than the cheapest standard delivery method offered by the Seller, the Seller is not obliged to reimburse the delivery costs.
The Buyer shall bear the direct costs of returning the goods.
The Buyer is responsible for preserving the quality and safety of the goods throughout the withdrawal period. When exercising the right of withdrawal, the Buyer is responsible for any reduction in the value of the goods if the goods have been used in a manner incompatible with the principle of good faith, including use for purposes other than establishing the nature, characteristics, and functioning of the goods.
During the withdrawal period, the Buyer has the right to use the goods only to the extent necessary to inspect the nature, characteristics, and functioning of the goods (to the same extent as would be possible before purchasing the goods in a physical store). The goods must be undamaged, must not have lost their original appearance (labels not removed or damaged, protective films not torn off, etc.), and must not have been used. If the goods are not in full комплектation or not in the original packaging, or if the packaging is substantially damaged (except where it is impossible to open the packaging without damaging it), or the goods are damaged, the Seller has the right to reduce the value of the goods proportionally to their depreciation or to refuse to accept the goods. The proportional amount is calculated based on the purchase price paid by the Buyer for the goods. The Seller informs the Buyer about the reduction in value by sending a notice to the e-mail address indicated in the order.
The Buyer returns the goods to the Seller in their original packaging, in the same комплектation in which they were received, together with accompanying documents – warranty card (if issued), user manual, and other documents related to the goods.
The Buyer may not exercise the right of withdrawal if:
the price of the goods or service depends on fluctuations in the financial market that the Seller cannot control and that may occur during the withdrawal period;
the goods are made according to the Buyer’s instructions or are clearly personalized;
the Buyer has opened the packaging of goods which, for health and hygiene reasons, cannot be returned;
due to their nature, the goods have been irreversibly mixed with other items after delivery;

The right of withdrawal does not apply to legal entities or to persons who are not consumers within the meaning of the Consumer Rights Protection Law.

Protection of personal data and privacy policy.
Personal data provided by Buyers are processed in compliance with the requirements set out in the Law on the Protection of Personal Data of Natural Persons and other legal acts of the EU and the Republic of Latvia regulating the processing and protection of personal data. When processing and storing Buyers’ personal data, the Seller uses organizational and technical measures that ensure protection of personal data against accidental or unlawful disclosure, alteration, and any other unlawful processing.
Cookies may be used in the www.aa24.lv online store.

Liability.
The Seller shall not be liable for any expenses, losses, or damages that may arise from the use of information provided in the www.aa24.lv online store or because the product, website, or online store is unavailable for any reason, or the operation of the online store has been disrupted or interrupted.
The Seller assumes no risks or liability if the Buyer has not read, or has only partially read, the Terms and the Privacy Policy.
The Seller is not responsible for any discrepancy between the color, size, shape, or other parameters of the goods shown in pictures and images in the www.aa24.lv online store and the actual characteristics of the goods.
The Seller is not responsible for delays in performance, non-performance, or any other failure caused by circumstances and obstacles beyond the Seller’s reasonable control, including but not limited to strikes, government orders, warfare or a national emergency, environmental or climate anomalies, failure by third parties, internet connection disruptions, and failures of communication equipment, computer equipment, or software.

Other provisions.
The Seller has the right to unilaterally amend and supplement the Terms at any time. The Terms binding on the Buyer are those in force at the time the order is placed. Before each purchase, the Buyer is obliged to read the Terms. The Buyer may save the Terms on a durable medium or print them out.
The Buyer is not entitled to use the services of the www.aa24.lv online store if the Buyer has not read or does not agree to the Terms.
If the Buyer fails to comply with the Terms, the Seller has the right to cancel or restrict the Buyer’s access to the www.aa24.lv online store.
The Seller has the right to temporarily restrict access to the www.aa24.lv online store or permanently discontinue its operation.
The Seller does not store concluded Contracts.
The www.aa24.lv online store is the property of the Seller and is protected in accordance with the laws of the Republic of Latvia.
Full or partial publication, reproduction, transfer, storage, modification, or addition of the content of the www.aa24.lv online store (including but not limited to published materials, logos, pictures, graphic images, etc.) for commercial purposes is prohibited unless the holder of copyright or intellectual property rights has given consent for such action. This prohibition does not apply to downloading and storing content on a computer, tablet, or smartphone and printing it solely for personal (non-commercial) use.
The content of the www.aa24.lv online store may be quoted in accordance with applicable copyright laws. If content is quoted, its source must be indicated, but it is prohibited to reproduce, publish, or distribute trademarks or logos contained in the www.aa24.lv online store without prior written consent from the owner of such trademarks or logos.
In the event of copyright infringement of the www.aa24.lv online store, the Buyer may be held liable in accordance with the laws of the Republic of Latvia.
For the Buyer’s convenience, links to third-party websites may be provided in the www.aa24.lv online store. These links are provided for informational purposes only. The Seller assumes no responsibility for any kind of information provided or published by third parties, even if such information is accessible through a link placed in the www.aa24.lv online store.
For the exchange of information, the Seller communicates with the Buyer using the Buyer’s e-mail address, postal address, or telephone number.

In the event of questions, suggestions, or disputes, the Buyer may contact the Seller by phone: +37128490800
By visiting in person at: 66 Mazjumpravas Street, Riga, LV-1063
By e-mail: info@aa24.lv